Cancellation Policy

Chauffeur VIP Ltd Cancellation Policy 

3.0 Fees and Charges

3.1 CVIP will charge a minimum of £120 for reasonable repair or cleaning charges in the event of spillages in the vehicle or in the event that any Customer vomits in or otherwise soils, contaminates or damages a passenger vehicle.

3.2 CVIP reserves the right to charge the following fees as a result of a booking being cancelled before booked delivery time.

* If paid by Credit or Debit card a £15.00 fee will be deducted for processing the refund.

3.3 All cancellations must be made via an email to which you will receive confirmation from CVIP If you do not receive an email from CVIP confirming the cancellation we have not received your original request to cancel the booking. In these circumstances please call +44 7806 532 640 immediately. (Operational phone)

3.4 Reservations made for services on the following times and dates will be subject to an additional minimum 50% surcharge on published prices: 00:00 hours on 24th December to 23:59 on 26th December, in any year and from 00:00 hours on 31st December to 23:59 on 1st January, in any year.

3.5 To ensure we send the correct vehicle in terms of passenger and/or luggage capacity it is important that the correct passenger and/or luggage requirement for the requested vehicle is booked. If there are additional passenger and/or pieces of luggage on pick up this may result in CVIP not being able to safely load the vehicle and may result in the transfer not being able to be carried out and delays in your onward journey.

3.6 CVIP is fully insured for passenger and third party liability. We are unable to accept responsibility for passenger personal property and will not be liable for any loss or damage to any such property.

Please note any wheel chairs, golf bags or push chairs count as 1 piece of luggage. You are responsible at the time of booking to inform CVIP of any oversized luggage requirements including ski’s, snowboards, surfboards or anything else of similar size.

CVIP treat hand luggage as items that can be carried safely on a passenger lap items larger than this e.g. a Trunkie or something similar in size are to be treated as a suit case as these are too large to be carried in the cab of the vehicle. Lap bags include ladies average size handbags or gentlemen’s average size briefcase and as such will be treated as lap bag allowance.

You must order a suitable car size for the number of passengers and luggage although CVIP team will advise. Please note that a child, regardless of their age, will count as one passenger.

3.6 If the amount of luggage exceeds vehicle size selected, an additional amount equal to what the required vehicle size would be, will be chargeable.

3.7 Only luggage that can be carried on your lap will be classified as lap luggage, items of luggage that exceed this criteria will count as a piece of luggage under our booking terms and conditions clause 4.6.

3.8 For airport pickups CVIP will charge £25.00 meet and greet Which includes first 45 min waiting and 45 min carpark. After this period of time CVIP will charge £0.75 per minute and any additional car parking.

3.9 For train pickups CVIP will provide 15 minutes of discretionary waiting time at zero charge after the pick-up time, as confirmed by you at the time of booking. After this time CVIP will charge £0.75p for every additional minute of waiting time.

3.10 CVIP will wait for a maximum of 2 hours post requested time of landing unless you have contacted the CVIP Limited head office to advise otherwise. Waiting times will be charged as set out in clauses 3.9 and 3.10. CVIP will check for flight delays in advance before the driver enters the airport but we can only rely on the information provided to us by the airport websites.

3.11 For cruise terminal pickups CVIP will provide 30 minutes of discretionary waiting time at zero charge after the pick-up time, as confirmed by you at the time of booking. After this time CVIP will charge £0.75p for every additional minute of waiting time.

3.12 CVIP reserves the right to charge additional monies for Tolls if incurred on route asked by client.

3.13 There might be additional charges if you have to make a stop during journey (minimum £15.00) or any other diversion on the way. The prices are based on the type and number of pick-ups and drop-offs that you state when booking. However, if you need any other pick-up, drop—off or destination, clients must contact the company only, as only we are in a position to decide the prices.

3.14 Hourly Rates are charged as per clause 3.15, are for a minimum 4 hours. Additional mileage is chargeable at £2.00 per mile.

3.15 In accordance with 3.14 the following Hourly Rates will be payable.